Notice: On August 1, 2019, Bio-Gene DNA Testing became part of the Journey Genetic Testing family. This will allow our current and future clients a wider range of services to assist on the genetic journey to truth through DNA testing.

For all orders placed on or after August 1, 2019, there are some important changes we want you to be aware of.

  1. Notifications that all samples have arrived and are in testing, as well as results, will not be emailed to the email address provided on the order form. Cases after the date of August 1, 2019 will not use the client login portal.
  2. Results for Bio-Gene DNA clients that were ordered prior to August 1, 2019, will still be posted to a client page. You will receive a notification that your samples have arrived, and that your results are ready, by email. Please be certain that the email address clientservices@biogenednatesting.com is added to your email address book to avoid any emails going to your spam of junk mail folder.
  3. You still have 90 days from the date of the order to submit all samples for testing. After 90 days, if a reactivation occurs on your account, the policies of delivery of information will follow that of Journey Genetic Testing.
  4. On November 1, 2019, the client login option for this site will be disabled and you will not be able to access the information.

Please remember that we only store results for 30 days from the time you are notified that results may be viewed. After 30 days the information is deleted from our system. It is your responsibility to download and store the PDF version of the report. We do not provide a permanent repository for your results.

To complete a Support Ticket, please go to the main Journey Genetic Testing support page. The link to that page to complete a support ticket for either Bio-Gene DNA or Journey Genetic Testing cases is: dnalab4u.com/support.