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FAQs About Ordering A DNA Test

Our FAQs about ordering a DNA test page will provide clear answers to your questions about the ordering process. You’ll find information about how to place an order, what to expect, and how long it takes.

If you’re wondering about the different types of DNA tests available or the costs involved, this page has you covered. We want to make sure you have all the necessary details to make an informed decision.

Our desire it to offer a user-friendly resource for answers. We’re here to ensure you have the information you need to order your DNA test with confidence.

How Do I Order A DNA Test?

Feel free to place your order at your convenience directly on our website. Just visit the “Order A DNA Test” in the menu. You will select your preferred test, and complete the straightforward order form with a few basic questions. Your order can be submitted easily, and rest assured, we receive orders 24 hours a day. Furthermore, all orders are personally reviewed by our team before we send out the DNA collection kit(s). This is to ensure there is no need for additional information or clarification on your order.

How Will I Know When My Kit Has Shipped?

You will receive an email from either USPS.com or stamps.com, and it will contain tracking number(s) for the kit(s) that have been shipped to you. If you don’t find the email in your inbox, kindly check your spam or junk folder just in case it ended up there accidentally. If you do locate the email in your junk or spam folder, please make sure to add us to your email address book to ensure you don’t miss any other emails that might be sent your way.

How Is My Collection Kit Shipped? Can Anyone Know I Am Doing A DNA Test By Your Packaging?

We send all DNA collection kits to addresses within the U.S.A. via USPS Priority Mail. For kits sent outside the U.S.A., the shipping method depends on your choice during the ordering process, either USPS International Priority or USPS International First Class.

It’s important to note that while our return address is included on the mailing label (in case it needs to be returned by USPS), neither the label nor the kit itself mentions the type of test being conducted. Your privacy is fully safeguarded, as no one will know what’s inside the package.

I Ordered A Test But Have Not Gotten A Confirmation Email. When Should I Expect It?

Confirmation emails, or digital receipts, are generated automatically as soon as you place an order. Since these emails are sent via email, you may receive them shortly after you’ve completed your order. If, for some reason, you don’t find the receipt in your inbox, we recommend checking your spam or junk folder, as it might have been mistakenly sent there. If you do locate the email in your junk or spam folder, please ensure to add us to your email address book to avoid missing any future emails. Please keep in mind that all email correspondence is directed to the email address specified on the order form.

When Will I Receive My DNA Collection Kit?

For domestic addresses, the delivery of the kit typically takes 2-3 business days. Although there may be occasional small delays depending on the location or unforeseen circumstances like weather or pandemic-related issues, these delays are still infrequent. You can monitor the status of your shipment by utilizing the tracking number provided and visiting usps.com.

I Ordered More Than One Kit. Will I Know When They All Arrive?

Yes. Tracking numbers for multiple addresses will be delivered in separate emails from either USPS or stamps.com, given that there is more than one address listed for the shipment.