DNA FAQ’s About Paternity and Relationship Testing
Please select the subject you have questions about from the options shown. The most often asked questions concerning specific tests may be found on the webpage for that test.
You may order your test any time that is convenient for you right here on our website. Just go to Order A DNA Test in the menu and select the test you want to order. The order form will just ask a few basic questions and your order can be submitted. Orders are received 24 hours a day. All orders are reviewed by a live person prior to sending the DNA collection kit(s) in case there is a need for any additional information or clarification on your order.
Confirmation emails (digital receipts) are sent automatically when the order is placed. Since they are sent by email, they may arrive shortly after the order if placed. If you do not see the receipt in your inbox, please check your spam or junk folder in case it was sent there by mistake. If you do see the email in your junk or spam folder, please add us to your email address book so you don't miss any other email's that might be sent.
Please note that all items emailed are sent to the ordering party at the email address listed on the order form.
All DNA collection kits are sent to U.S.A. addresses by USPS Priority mail. Kits sent outside of the U.S.A. are sent either USPS International Priority, or USPS International First Class depending on the option you choose when ordering.
While our return address is on the mailing label (in case it needs to be returned by the USPS) nowhere on the label, or kit, does it say what type of test is being done. No one will know what is in the package and your privacy will be protected.
Domestic addresses usually see delivery of the kit in 2-3 business days. Depending on location, and weather or pandemic issues, there may at times be a small delay, however this is still uncommon. You can use the tracking number you were provided to go to usps.com to check the status of your shipment.
You will receive an email from either USPS.com or stamps.com providing you with a tracking number(s) for the kit(s) that were shipped. If you do not see the receipt in your inbox, please check your spam or junk folder in case it was sent there by mistake. If you do see the email in your junk or spam folder, please add us to your email address book so you don't miss any other email's that might be sent.
Kits are shipped Monday through Friday, excluding holidays, by 5 PM PST.
Due to changes within the USPS there are times that the USPS may not scan the label on your envelope containing the kit. If an update is not available on the USPS website, that does not mean the kit is not on it's way to the destination you have provided.
Yes, however the tracking numbers will come in multiple emails from the USPS or stamps.com, since there is more than one address listed.
First, relax. We are sure you will do just fine. We have provided step by step instruction on you how to do a mouth swab collection. To view this instructions just click on DNA Collection.
Place them in a paper envelope and tape it closed after you have written the information needed on the front of the envelope. Never put a DNA sample in plastic wrap as bacteria can form and corrupt the integrity of the sample.
Private testing does not require verification of a person's identity. Whatever name or initials you put on the envelope is how the test results will be written.
Yes. It doesn't matter if you use regular cotton swabs (Q-tip style) or buccal swabs for the DNA collection. Cotton swabs are generally 100% cotton topped where buccal swabs are a blended material, however both collect DNA just fine when our instructions are followed.
As long as the lab technicians are able to obtain a DNA profile from the sample, the results as just as accurate as a mouth swab. Using a higher number of genetic markers to test each person allows us to issue testing results that are 100% accurate based on the profiles generated.
Testing of alternative samples may take up to an additional 5 days, depending on the DNA sample. This is to ensure that a strong enough genetic profile can be obtained. Once a DNA sample is found to be viable, the testing ordered will be completed. Our goal is always to help you get the answers you need in the shortest period of time.
In most cases, no. A legal test requires written consent from all parties (or legal guardians), photo identification, and a third party who performs the DNA collection. Alternative samples are provided for discreet testing and therefore cannot be used in court.
Non standard samples do not always guarantee that a DNA Profile will be obtained as we have no way to determine the quality of the sample prior to receiving it.
However, it is not just the type of sample that is important but also other variables such as :
- Poor storage conditions (e.g. damp environment, extreme heat or cold, etc).
- Poor sample handling (possible contamination with other DNA or dirt).
- Not enough DNA present (e.g. heavily used toothbrush vs used once only).
In all cases the laboratory technicians are trained to make every effort, and multiple attempts, at obtaining a usable genetic profile with every DNA sample that is tested.
No. The DNA sample must follow a strict chain-of-custody process to protect its integrity, as with any legal DNA test. This requires verifying and confirming the identity of the individuals whose DNA is submitted.
No. The USCIS requires that the testing laboratory is located in the United States, and is accredited by the AABB. As an AABB-accredited testing facility, our lab partner meets these stringent requirements and completes thousands of these important tests each year.
Typically, this type of legal DNA test costs between $499 - $699, depending on the test, and the situation surrounding the case. You will be provided with an exact price in your free consultation with our lab's immigration specialist. There is no obligation to do the testing through our partner lab after this consultation.
Although this may vary by embassy, these are the items you should bring to the DNA collection appointment:
- A photocopy of the U.S. citizen parent’s ID
- The passport or Consular Report of Birth Abroad (CRBA) applicant’s birth certificate
- A photo of the applicant
- A receipt from the panel physician showing payment for the DNA collection
You should arrive at least 15 minutes early for your interview to allow for security checks and have all documents ready. Swabbing your cheek takes seconds, but other factors contribute to the duration of your appointment.
When you order a DNA immigration test , the results are usually ready as soon as two working days after samples arrive at our lab.
According to the USCIS, the length of time varies from case to case and therefore can’t be accurately predicted for individual cases. Some cases are delayed because applicants don’t follow instructions carefully. Some visa applications require further administrative processing after the visa applicant’s interview by the consular officer. Other sites state that an immigration visa can take 18 months to 3 years, depending on the circumstances.