Due to recent weather disruptions nationwide, and the impact COVID-19 has had on staffing levels, there have been some delays in delivery of both testing kits by the USPS, and delivery of samples by FedEx. While the issues that has caused these delays is outside of our control, please know that our laboratory is doing everything they can once samples arrive to obtain your testing results.

Client Support

Easily find answers to the most frequent DNA testing related questions. Just select the choice that represents where you are at in the testing process on the form below.

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If your question was not answered by the questions above, please continue to the next page to complete a Support Ticket by clicking the NEXT button.