FAQ’s About Ordering A DNA Test
You may order your test any time that is convenient for you right here on our website. Just go to Order A DNA Test in the menu and select the test you want to order. The order form will just ask a few basic questions and your order can be submitted. Orders are received 24 hours a day. All orders are reviewed by a live person prior to sending the DNA collection kit(s) in case there is a need for any additional information or clarification on your order.
Confirmation emails (digital receipts) are sent automatically when the order is placed. Since they are sent by email, they may arrive shortly after the order if placed. If you do not see the receipt in your inbox, please check your spam or junk folder in case it was sent there by mistake. If you do see the email in your junk or spam folder, please add us to your email address book so you don't miss any other email's that might be sent.
Please note that all items emailed are sent to the ordering party at the email address listed on the order form.
All DNA collection kits are sent to U.S.A. addresses by USPS Priority mail. Kits sent outside of the U.S.A. are sent either USPS International Priority, or USPS International First Class depending on the option you choose when ordering.
While our return address is on the mailing label (in case it needs to be returned by the USPS) nowhere on the label, or kit, does it say what type of test is being done. No one will know what is in the package and your privacy will be protected.
Domestic addresses usually see delivery of the kit in 2-3 business days. Depending on location, and weather or pandemic issues, there may at times be a small delay, however this is still uncommon. You can use the tracking number you were provided to go to usps.com to check the status of your shipment.
You will receive an email from either USPS.com or stamps.com providing you with a tracking number(s) for the kit(s) that were shipped. If you do not see the receipt in your inbox, please check your spam or junk folder in case it was sent there by mistake. If you do see the email in your junk or spam folder, please add us to your email address book so you don't miss any other email's that might be sent.
Kits are shipped Monday through Friday, excluding holidays, by 5 PM PST.
Due to changes within the USPS, and the continuing effects of the COVID-19 pandemic, there are times that the USPS may not scan the label on your envelope containing the kit. If an update is not available on the USPS website, that does not mean the kit is not on it's way to the destination you have provided.
Yes, however the tracking numbers will come in multiple emails from the USPS or Stamps.com, since there is more than one address listed.